Terms and
Conditions

Registration

To book a tour:

1. Send us a completed booking form.

2. Receive our response, including an invoice for confirmation.

3. Pay the booking deposit to confirm your booking.

4. Receive our confirmation.

We will send you confirmation of your booking as soon as possible.

Our responsibilities

We are responsible for making sure your travel arrangements are supplied as agreed at the time of booking. We take responsibility for the services we provide, as well as the services of our subcontractors. The exceptions are airline accidents or delays, lost luggage, and medical and customs regulations, for which we cannot take responsibility. Our responsibility is limited to the total cost of your travel arrangements.

We are also responsible for identifying any foreseeable risks associated with your holiday. Adventure travel, by its very nature, may carry greater risks than other holidays. We will do what we can to alert you and your companions to these risks and, wherever possible, take steps to reduce them.

Changes or cancellation by us

In the unlikely event that we have to change your travel arrangements, we will notify you or your travel agent as early as possible. We reserve the right to make changes at any time because of circumstances beyond our control.

If your itinerary changes significantly, you have the right to cancel your holiday and receive a full refund. If the changes increase the cost of your holiday, we will notify you and invoice you for the difference once you accept it. If the changes reduce the cost of your holiday, we will inform you and refund the difference.

No refund will be made to a participant who is turned away by our tour leader for any of the reasons set out under Participation below, or who is unwilling or unable to complete the tour.

Participation

If you choose to travel with Sunpath Mongolia, a confirmation deposit of USD 200 per person is required for group tours at the time of reservation, payable on receipt of the invoice. For tailored or private tours, the deposit is set individually based on the itinerary.

You and your companions need to be in suitable physical condition for the trip described in your chosen itinerary, and to be fully aware of the risks that come with adventure travel. You are responsible for paying for or providing your own personal equipment, tips, airport taxes, visas, vaccinations, additional food and drink, personal spending money, travel insurance, and any other activities or items not included in the itinerary.

For the protection of all participants, the tour leader or guide reserves the right to stop anyone from taking part in the tour, or any part of it, if that person clearly lacks the ability to do so or if their behaviour may endanger the health or safety of other participants.

Documentation

Before you arrive, Sunpath Mongolia will provide you with visa support, general information about passport and visa requirements, and answers to frequently asked questions.

If you have any medical conditions or special dietary needs, you are responsible for telling us well before you arrive. You must make sure that your travel documents, passport and visas are in order and remain valid for your entire stay in Mongolia. We can give general advice on these matters, but requirements can change, and we cannot be held responsible if you do not check the current requirements before you leave.

Changes to your booking

If you wish to change your travel arrangements in any way after we have issued our confirmation invoice, for example by choosing a different departure date or changing hotel, we will do our best to accommodate the change, but this may not always be possible. Please tell us about any changes as early as possible. Any request to change your travel arrangements must be made in writing by the person who made the booking.

Complaints

If you have a complaint about anything we agreed to provide, please let us know at the earliest opportunity. If a problem arises during your trip, it is important that you tell the tour guide, the tour leader and the supplier straight away, so they can try to put things right.

If you have any comments, concerns or suggestions about your tour, we encourage you to share them with us at the end of your trip. Your feedback is very important to us and helps us improve our services. Our team will review your comments carefully and work with you where possible to address any issues or suggestions.

If you do not follow this simple procedure, we cannot accept responsibility, as we will not have had the chance to investigate the matter and put it right.

Insurance

All travellers are responsible for arranging their own comprehensive travel insurance before departure. We strongly recommend that your insurance covers personal accident, medical expenses, loss of personal belongings, repatriation costs, and any other expenses that may arise from loss, damage, injury, delay or inconvenience during the trip.

Payment policy and schedule

A deposit of USD 200 per person is required to confirm a booking for a group tour. For tailored or private tours, the deposit is arranged and agreed individually.

The final payment must be made before the start date of the tour.

Cancellation and refunds

Cancellations made more than 30 days before the tour start date will receive a refund of 30% of the confirmation deposit. No refunds are available for cancellations made within 30 days of the tour start date.

Once we have started providing our services from the moment you arrive in Mongolia, no refunds will be made for unused trip arrangements, for any reason. This includes unused hotel rooms, meals, sightseeing, trekking days and any other services once the trip has begun. The tour is priced as a package, and no credit is given for services not used.

Methods of payment

Online payment: bank details are sent on request (bank transfer and other online payment methods, as you prefer).

Cash payment: cash can be paid on arrival.

Payment confirmations, invoice details and transaction numbers can be sent to info@sunpath-mongolia.com.