Please read our terms and conditions about the contract (booking) carefully. When we receive a completed booking form, you (and any other person on whose behalf you book) agree to accept all of these conditions.
Take the following steps to book a tour
We will submit confirmation of your successful booking as soon as possible.
We are responsible for ensuring that your travel arrangements are supplied as agreed before the booking. We take responsibility for the services that we provide as well as the services of our subcontractors. Exemptions are airline accidents or delays, loss of luggage, or medical and customs regulation, for which we cannot take responsibility. Our responsibility is limited the total cost of your travel arrangements. We are also responsible for identifying any foreseeable risks associated with your holiday. Adventure travel, by its very nature, may carry greater risks than other holidays. We will do what we can to alert you and your companions to such risks and take steps wherever possible to ameliorate against them.
In the unlikely case that we have to make changes to your travel arrangements, we will notify you or your travel agent at the earliest possible date. We do reserve the right to make changes at any time due to circumstances which lie beyond our control. In the case of significant changes to your itinerary, you have the right to cancel your holiday and be fully refunded. If the changes increase the cost of your holiday, we will notify you and invoice after your acceptance of the difference in price. If the changes decrease the cost of your holiday we will also inform you and reimburse you the difference. No refund will be made to a participant, who is rejected by our tour leader for any of the reasons, set out below in the Participation section (below), or who is unwilling or unable to complete the tour.
Prior to the arrival, SUNPATH MONGOLIA will provide you with:
If you have any medical conditions or special dietary needs you are responsible for informing us well in advance of your intended arrival. You must ensure that your travel documents, full passport, and visas are in order and will remain valid for the entire length of your stay in Mongolia. We are able to give general advice on these matters but such requirements are subject to change and we cannot be held responsible if you do not check current requirements before your departure.
If you wish to change your travel arrangements in any way, after our confirmation invoice has been issued, for example, you choose a different departure date or change the hotel, we will do our best to accommodate these changes, but this may not always be possible. Please inform us about possible changes as early as possible. Any request to change your travel arrangements must be made in writing by the person who made the booking.
If you have a complaint arising out of what we have agreed to provide for you please let us know at the earliest opportunity. If a problem arises during your trip, it is important that you advise the Tour Guide, Leader and the suppliers in the first instance who will endeavor to put things right.
If you have any comments, concerns, or suggestions regarding your tour, we kindly encourage you to share them with us at the end of your trip. Your feedback is very important to us and helps us improve our services. Our team will do our best to review your comments carefully and work with you where possible to address any issues or suggestions. If you fail to follow this simple procedure we cannot accept responsibility, as we would have been deprived of the opportunity to investigate the matter and hopefully rectify any problem.
All passengers are responsible for arranging their own comprehensive travel insurance prior to departure. We strongly recommend that the insurance cover personal accident, medical expenses, loss of personal belongings, repatriation costs, and any other expenses that may arise from loss, damage, injury, delay, or inconvenience during the trip.
The payment schedule as follows: